E-commerce Manager

Job Description

Join our vibrant team as an E-commerce Manager. In this position, you'll strategise and oversee our digital marketing campaigns, manage product catalogs, and ensure a seamless customer experience across all touchpoints. The right candidate will have a proven track record in driving online sales and customer engagement.

Responsibilities

• Design promotional strategies to boost online sales during key seasons.
• Monitor inventory levels to ensure adequate product availability.
• Guide the customer service team on e-commerce processes and policies.
• Implement e-commerce best practices to enhance conversion rates.
• Use analytics tools to report on performance metrics weekly.
• Collaborate with the IT team to enhance website performance and security.
• Encourage and facilitate customer feedback to improve service delivery.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Marketing or E-commerce preferred

Experience

• 5 years or more in a managerial role within the e-commerce sector

Technical Skills

• Digital Marketing Tools
• CRM Systems

Soft Skills

• Analytical Skills
• Flexibility

Certifications

• Certified E-commerce Professional

Languages

• English: Fluent
• Xhosa: Conversational

Benefits

• Attractive salary package with potential for bonuses
• Comprehensive health insurance
• Opportunity for skill enhancement programs
• Flexible working hours

Company Culture

• Innovative Environment: Our environment encourages creativity and innovation, fostering new ideas for our e-commerce platform.
• Collaborative Spirit: We believe in teamwork and cross-department collaboration, creating a strong support system.
• Inclusive Culture: Diversity and inclusion are core to our values; we value contributions from all backgrounds.