IT Support Technician

Job Description

We are on the lookout for a motivated IT Support Technician to join our team in Johannesburg. The ideal candidate will provide top-notch technical support and solutions to our clients, ensuring smooth operations within the IT infrastructure. You will be the first point of contact for users, helping them resolve issues and enhance their overall experience with technology.

Responsibilities

• Serve as the primary point of contact for users experiencing IT issues.
• Troubleshoot network connectivity problems and escalate when necessary.
• Assist with the setup of new hardware and software for staff.
• Maintain documentation of system configurations and support procedures.
• Conduct regular checks on system performance and updates.
• Participate in training sessions for users on new technologies.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Windows/Linux operating systems
• Networking

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Familiarity with ITIL practices will be considered as a plus.
• Knowledge of cybersecurity principles: Understanding basic cybersecurity measures and protocols.

Benefits

• Health insurance and wellness benefits
• Paid time off and sick leave
• Opportunity for career growth and training
• Flexible working hours

Company Culture

• Team-oriented environment: We promote teamwork and collaboration to achieve our goals.
• Innovation-driven: We encourage innovative thinking and problem-solving among our team members.
• Continuous development: We value personal and professional growth through ongoing training and learning opportunities.