IT Support Specialist

Job Description

As an IT Support Specialist, you will play a critical role in ensuring seamless IT operations within our organization. Located in the heart of Durban, you will resolve technical issues, coordinate with other IT staff, and provide exceptional support to our users. Your expertise will help us enhance our technological framework and improve client satisfaction.

Responsibilities

• Respond to helpdesk tickets in a timely manner.
• Ensure timely resolution of IT issues.
• Conduct regular system checks and updates.
• Support IT projects and initiatives.
• Develop user instruction manuals.
• Engage with external vendors as needed.
• Participate in continuous improvement efforts.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Windows Operating Systems
• Networking
• Remote Desktop Support

Soft Skills

• Strong Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with platforms such as Jira or ServiceNow.
• Knowledge of cybersecurity best practices: Understanding of key cybersecurity measures.

Benefits

• Medical aid and wellness benefits
• Free lunch options
• Flexi-hours and remote work possibilities
• Opportunity for career advancement

Company Culture

• Collaborative Work Environment: Our team thrives on collaboration, ensuring every voice is heard.
• Innovation-Driven: We embrace innovative solutions and encourage creative thinking.
• Diversity and Inclusion: Our workplace values diverse viewpoints and backgrounds, and we encourage an inclusive space.