IT Support Engineer - Durban

Job Description

As an IT Support Engineer at Tech Innovations Inc., you'll be pivotal in ensuring the seamless operation of our IT infrastructure. You'll provide tier-1 support, troubleshoot issues, and assist with hardware and software installations.

Responsibilities

• Diagnose and repair computer hardware and software malfunctions.
• Ensure compliance with company IT policies and best practices.
• Participate in IT support team meetings, contributing insights and ideas.
• Assist in the development of user training materials and documentation.
• Evaluate user requests and determine appropriate solutions.

Requirements

Education

• IT Diploma or equivalent
• Bachelor's in Information Technology preferred

Experience

• 2+ years in a technical support role is preferred

Technical Skills

• Active Directory
• Cloud Services
• Linux

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with VoIP systems: Experience managing VoIP phone systems and configurations.
• Basic project management skills: Ability to assist in managing IT-related projects.

Benefits

• Comprehensive health and wellness benefits
• Performance bonuses
• Paid time off and holidays
• Continuous training and support
• Company-sponsored events and outings

Company Culture

• Innovation Focus: We prioritize innovation and empower our employees to think creatively.
• Work-life Balance: We promote a healthy work-life balance, allowing flexibility in the workplace.
• Community Engagement: We believe in giving back to our community and encourage our employees to be involved.