IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg, where you will play a crucial role in ensuring the smooth operation of our IT systems. You'll provide technical support for hardware and software issues, ensuring that our users can effectively utilize the technology at their disposal.

Responsibilities

• Act as the primary contact for all IT-related queries and support requests.
• Troubleshoot and resolve technical issues with hardware and software.
• Set up and maintain user accounts and permissions.
• Monitor and maintain IT systems to ensure reliability.
• Assist in the management of IT inventory and procurement.
• Provide user training on specific software applications.
• Work with vendors for equipment repairs and service.
• Document IT processes and user manuals.
• Support IT projects and initiatives as required.
• Contribute to the development of IT policies and procedures.

Requirements

Education

• Diploma or degree in Information Technology or Computer Science

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows and Mac OS
• Networking
• Office 365
• Remote Support Tools
• Hardware Maintenance

Soft Skills

• Communication
• Customer Service
• Problem-Solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Active Directory: Familiarity with user account management in Active Directory.
• Basic understanding of cloud services: Knowledge of cloud platforms and services like AWS or Azure.

Benefits

• Medical aid and health insurance
• Retirement fund contribution
• Paid time off and sick leave
• Opportunities for ongoing training and development

Company Culture

• Team Collaboration: We believe in working together to achieve common goals and promote a supportive atmosphere.
• Continuous Improvement: We encourage our team members to pursue ongoing learning and development opportunities.
• Diversity and Inclusion: We value diverse ideas and perspectives and create an inclusive environment for all employees.