IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our growing team in East London. The ideal candidate will have a passion for technology and a strong background in troubleshooting and resolving IT-related issues. You will play a crucial role in maintaining our IT infrastructure and providing support to employees.

Responsibilities

• Diagnose and resolve technical issues related to computers and peripherals.
• Ensure security protocols are followed in IT operations.
• Collaborate with third-party vendors for IT resources and support.
• Maintain strong relationships with users to ensure their needs are met.
• Implement IT policies and ensure compliance across the organization.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of hands-on experience in a technical support role

Technical Skills

• IT Security
• Virtualization

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages like PowerShell or Python: Ability to automate tasks and manage systems through scripts.
• Experience with ticketing systems like JIRA: Hands-on experience in a fast-paced help desk environment using ticketing systems.

Benefits

• Comprehensive medical aid
• Employee training initiatives
• Paid time off and holidays
• Work-life balance programs

Company Culture

• Innovation-driven Culture: We foster an environment where creativity and new ideas are embraced and nurtured.
• Employee Recognition: We celebrate our employees' achievements and milestones to motivate and inspire.
• Community Engagement: We encourage our team to participate in community initiatives and volunteer programs.