Help Desk Analyst

Job Description

We are seeking a Help Desk Analyst to join our Durban team. In this role, you will provide essential technical support to our users, ensuring smooth resolution of issues and enhancing overall user satisfaction. The ideal candidate should have a keen interest in IT and a passion for helping others. This is a fantastic opportunity for someone looking to grow their career in IT support.

Responsibilities

• Provide first-level support by answering queries via phone, email, and face-to-face.
• Diagnose and troubleshoot technical issues, escalating when necessary.
• Document and track all support requests in the help desk system.
• Assist users with software and hardware setup and configuration.
• Teach users basic skills for efficient system navigation.
• Perform routine maintenance and updates on IT hardware and software.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is advantageous

Experience

• Minimum of 2 years experience in IT support

Technical Skills

• Windows OS
• Networking Fundamentals
• Active Directory

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Knowledge and experience in managing and troubleshooting VoIP systems.
• Experience with ticketing systems: Ability to navigate and effectively use IT service management software.

Benefits

• Competitive salary package
• Comprehensive health insurance
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We promote collaboration and support among our team members to achieve collective goals.
• Growth Mindset: Fostering a culture of continuous learning and adaptation to new challenges.
• Positive Work Environment: Encouraging a fun, friendly, and productive workplace.