IT Support Technician

Job Description

We are looking for a dedicated IT Support Technician with a knack for troubleshooting and technical support. The ideal candidate will have strong problem-solving abilities and be familiar with computer hardware and software systems. This role involves assisting users with technology-related tasks, ensuring timely resolution of technical issues, and maintaining a high level of customer service.

Responsibilities

• Assist in the development and implementation of IT policies.
• Respond to user requests for service and resolve issues promptly.
• Help maintain inventory of IT hardware and software.
• Work with external vendors for IT-related services and support.
• Stay up-to-date with industry trends and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years experience in IT support or related fields

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Familiarity with ITIL processes and best practices for IT service management.
• Experience with scripting languages: Basic knowledge of scripting languages like Python or PowerShell.

Benefits

• Health and wellness programs
• Flexible working hours
• Retirement savings plan
• Employee discounts and perks

Company Culture

• Continuous Learning: We support ongoing training and learning opportunities for all employees.
• Customer Focused: Our primary goal is to provide exceptional support to our customers.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our team members.