IT Support Technician

Job Description

We are in search of an IT Support Technician who is passionate about providing top-notch technical support in our Port Elizabeth office. Your role will involve troubleshooting technical issues, managing software installations, and assisting users with various IT-related inquiries. The ideal candidate should demonstrate excellent communication skills and technical expertise, aiming to enhance the overall user experience.

Responsibilities

• Respond to user support requests and resolve issues efficiently.
• Perform routine maintenance on IT systems and equipment.
• Assist with IT project implementation and user training.
• Update and maintain technical documentation.
• Monitor system performance and report anomalies.
• Handle software license management and compliance.
• Provide feedback on IT processes for improvement.
• Participate in continuous education and training.

Requirements

Education

• Associate's degree or higher in a relevant field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Software installation and management

Soft Skills

• Analytical skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL best practices: Understanding of IT service management frameworks and methodologies.
• Experience in hardware troubleshooting: Practical skills in diagnosing and repairing hardware faults.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid and pension contributions
• Opportunities for professional development and training
• Supportive work environment with a focus on employee wellness

Company Culture

• Team-oriented: We believe in the power of teamwork and collaboration, fostering a culture where every voice is heard.
• Innovation-driven: Our team values innovation, continually seeking out new solutions to improve workflows and processes.
• Supportive environment: We prioritise professional growth and provide resources to help employees thrive in their careers.