IT Support Technician

Job Description

We're seeking a skilled IT Support Technician to join our Johannesburg team. In this role, you'll support users with technical issues, troubleshoot problems, and maintain IT systems to ensure optimal performance.

Responsibilities

• Manage user accounts and permissions within the IT system.
• Assist in the planning and deployment of IT projects.
• Help users with email setup and troubleshooting.
• Coordinate with third-party service providers for support needs.
• Implement software updates and patches in a timely manner.
• Evaluate new technologies and provide recommendations.
• Contribute to a positive team environment and culture.
• Report on service uptime and incident resolution metrics.
• Support the transition of IT services to cloud-based solutions.

Requirements

Education

• Degree in Information Technology or related field
• Relevant industry certifications like CompTIA A+ or Network+ are preferred

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of ITIL Framework: Understanding of IT service management principles.
• Experience with ticketing systems: Familiarity with platforms like Jira or ServiceNow.

Benefits

• Inclusive health benefits including dental and vision care
• Performance-related bonuses
• Support for continuous learning and professional development
• Remote work options on occasion

Company Culture

• Growth and Learning: We support professional development and encourage continual learning.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Employee Recognition: Recognizing achievements and contributions is essential to our culture.