IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support issues. Your primary responsibilities will include troubleshooting hardware and software problems, assisting users with technical issues, and ensuring smooth IT operations.

Responsibilities

• Respond to user inquiries in a timely manner.
• Perform regular maintenance and updates on IT systems.
• Collaborate with other IT staff to resolve issues.
• Keep track of IT inventory and equipment.
• Train staff on new technologies and software.
• Assist in the deployment of new hardware and software solutions.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with ITIL processes and ticketing systems like JIRA or ServiceNow.
• Knowledge of Linux systems: Basic experience with Linux-based systems for troubleshooting.

Benefits

• Competitive salary and performance bonuses
• Health insurance and wellness programs
• Flexible working hours
• Professional development opportunities

Company Culture

• Team-Oriented: We believe in teamwork and collaboration to achieve our goals.
• Continuous Improvement: We value ongoing professional development and encourage our employees to grow.
• Inclusive Environment: Diversity is celebrated here, fostering an inclusive and welcoming workplace.