IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you'll be responsible for providing exceptional technical assistance to our clients. Your role will involve troubleshooting hardware and software issues, assisting with network problems, and ensuring optimal performance of IT systems. We're looking for someone with a passion for technology and a knack for problem-solving.

Responsibilities

• Monitor and resolve technical issues in a timely manner.
• Prepare reports on support activities and user issues.
• Train users on new software and systems.
• Assist in the deployment of new IT projects.
• Implement security measures to protect IT systems.
• Participate in IT-related training and development.
• Maintain a high level of customer service in all interactions.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications are a plus

Experience

• 2+ years in a technical support role or related positions

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundations Certification

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Understanding of security protocols and practices to safeguard IT assets.
• Experience with ticketing systems: Familiarity with IT service management and ticket resolution.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunity for professional growth and development
• Flexible work hours

Company Culture

• Collaborative Environment: We value teamwork and collaboration, fostering a supportive atmosphere for all employees.
• Innovation Driven: We encourage innovative thinking and new ideas from all team members.
• Continuous Learning: We support ongoing education and professional development opportunities.