IT Support Technician

Job Description

Looking for an IT Support Technician with a solid understanding of hardware and software troubleshooting. You will aid in maintaining customer satisfaction through exceptional service and resolve technical challenges efficiently.

Responsibilities

• Respond to service requests and ensure timely resolution.
• Monitor and manage IT equipment and inventory.
• Implement software updates and patches as required.
• Provide advice and guidance to customers on IT issues.
• Assist with maintaining network security and integrity.

Requirements

Education

• Diploma or degree in IT, Computer Science, or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Linux OS
• Networking

Soft Skills

• Communication
• Customer Service

Advantageous

• CompTIA A+ Certification: Valid certification that demonstrates knowledge in computer hardware and software.
• Experience with remote desktop support tools: Familiarity with tools used for remote access and support.

Benefits

• Competitive salary and performance-based bonuses.
• Paid time off and sick leave.
• Health insurance options.
• Opportunities for professional development.

Company Culture

• Collaborative Environment: We encourage teamwork and collaboration to achieve shared goals.
• Innovation-Driven: We prioritize innovation and adaptability in our solutions.
• Employee Development: We invest in the professional growth of our employees through training and mentorship.