IT Support Specialist

Job Description

Join our dynamic team as an IT Support Specialist in Durban. You will be responsible for diagnosing technical issues, providing solutions, and ensuring the smooth operation of IT systems. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a passion for technology.

Responsibilities

• Manage incident response and resolution for all technical issues.
• Help develop technical documentation and user manuals.
• Participate in IT projects and provide support as needed.
• Identify potential areas for process improvement in IT support.
• Ensure data integrity and security practices are followed.
• Assist in network monitoring and troubleshooting activities.

Requirements

Education

• Bachelor’s degree is preferred
• Technical certifications are a plus

Experience

• 1-3 years of relevant IT experience

Technical Skills

• Office Software
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with Active Directory: Experience managing user accounts and permissions via Active Directory.
• Basic scripting knowledge: Knowledge of basic scripting languages for automation and tasks.

Benefits

• Comprehensive health and wellness programs
• Annual salary reviews and performance bonuses
• Training and certification opportunities
• Work-life balance initiatives

Company Culture

• Growth Mindset: We believe in continuous improvement and provide our team with opportunities to develop their skills.
• Employee Recognition: We value and acknowledge the hard work and contributions of our employees.
• Customer-Centric Approach: Our focus is on providing exceptional support and service to our clients.