IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will have a passion for technology and a knack for problem-solving. You will be responsible for troubleshooting hardware and software issues, providing support to end users, and maintaining IT systems to ensure smooth operations.

Responsibilities

• Provide customer support during software rollouts and updates.
• Coordinate with external vendors for technical services.
• Assist in maintaining documentation for IT processes.
• Implement network security measures.
• Assist with IT asset management and inventory.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Professional certifications in IT support (e.g., ITIL, MCSA)

Experience

• 3+ years of IT support experience

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Proficient in managing and deploying applications on cloud platforms.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and best practices.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Flexible working hours
• Opportunity for career advancement

Company Culture

• Employee Growth: We invest in our employees' professional development and career progression.
• Work-Life Balance: We emphasize a healthy work-life balance, allowing flexibility to manage personal and professional responsibilities.