IT Support Technician

Job Description

As an IT Support Technician, you'll be the first point of contact for technical support inquiries. Your expertise will help diagnose issues, resolve problems efficiently, and ensure user satisfaction. A customer-centric attitude and technical know-how are essential for this role.

Responsibilities

• Respond to user support requests in a friendly and effective manner.
• Implement necessary patches and updates to systems.
• Assist in backup and disaster recovery planning.
• Train users on best practices in IT security.
• Collaborate with external service providers for escalated issues.
• Oversee the setup and configuration of new user workstations.
• Analyze system performance and suggest improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• VPN Configuration
• Office Applications

Soft Skills

• Critical Thinking
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with Active Directory: Experience managing users and permissions in Active Directory.
• Knowledge of ITIL best practices: Understanding of IT service management best practices.

Benefits

• Comprehensive medical benefits and wellness programs
• Annual bonuses based on performance
• Remote work days available
• Professional development opportunities

Company Culture

• Growth Mindset: We believe in continuous learning and provide opportunities for our staff to grow.
• Customer-Centric: Our focus is on providing outstanding service to our customers.
• Respectful Environment: We maintain a respectful and positive work atmosphere for all.