General IT Technician

Job Description

We are seeking a knowledgeable General IT Technician to join our diverse team in Johannesburg. The ideal candidate will have a passion for IT support and a solid understanding of various technological systems. You will be responsible for managing hardware and software installations, troubleshooting IT issues, and providing technical support to employees. With your expertise, you'll help maintain an efficient IT environment that enhances productivity across the organization.

Responsibilities

• Deliver exceptional customer service while addressing IT support inquiries.
• Set up and maintain user accounts and permissions.
• Schedule and perform regular maintenance on IT systems.
• Investigate and resolve user-reported issues efficiently.
• Collaborate with IT project teams to implement new systems.
• Train users on new technologies and software applications.
• Monitor system performance and optimize as necessary.

Requirements

Education

• National Diploma in IT or equivalent
• Bachelor's degree in Technology or related field preferred

Experience

• 2-4 years of experience in IT roles

Technical Skills

• Hardware Installation
• Help Desk Support

Soft Skills

• Communication
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of database management systems: Experience with SQL or other database systems.
• Scripting abilities in Python or PowerShell: Ability to automate tasks and processes using scripts.

Benefits

• Comprehensive medical, dental, and vision insurance
• Retirement savings plans with employer matching
• Flexible work hours and remote work options
• Employee training and development programs

Company Culture

• Teamwork: Collaboration and teamwork are fundamental to our success.
• Work-Life Balance: We understand the importance of balancing work with personal life.
• Customer-centric Approach: We prioritize our customers' needs and strive to exceed their expectations.