Technical Support Specialist

Job Description

We are on the hunt for a passionate Technical Support Specialist to join our Durban team. This role is pivotal in ensuring our clientele receives prompt and efficient technical assistance, troubleshooting complex issues, and contributing to a seamless customer experience.

Responsibilities

• Deliver exceptional customer service and support.
• Manage ticketing system to ensure timely resolution of issues.
• Assist customers in understanding product usage and features.
• Generate reports on support activities and customer satisfaction.
• Participate in continuous training to enhance technical knowledge.
• Ensure compliance with company policies regarding data protection.

Requirements

Education

• Bachelor's degree in IT or related field
• Relevant certifications are a plus (e.g. CompTIA A+)

Experience

• 3+ years in customer support or help desk

Technical Skills

• Windows and MacOS Support
• Remote Support Tools

Soft Skills

• Empathy
• Teamwork

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience managing tickets in support systems effectively.
• Knowledge of IT security protocols: Understanding of security measures and practices in IT.

Benefits

• Comprehensive health and wellness benefits
• Flexible working arrangements
• Employee training and development programs
• Performance-based bonuses

Company Culture

• Team Collaboration: Collaboration is key; we work together to achieve common goals.
• Continuous Learning: We value continuous improvement and provide learning opportunities for our staff.
• Community Engagement: We engage with our local community through various initiatives and support.