Desktop Support Technician

Job Description

Join our IT support team as a Desktop Support Technician. You will be responsible for troubleshooting and resolving technical problems, providing support to users, and maintaining hardware and software systems. Our dynamic environment is perfect for those looking for a engaging work culture.

Responsibilities

• Respond to support requests via phone, email, and chat.
• Conduct training for users on new technologies and tools.
• Ensure compliance with company policies regarding IT security.
• Manage and assist with IT projects as required.
• Analyze tech issues to proactively prevent problems.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Hardware Troubleshooting
• Networking

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: Certification demonstrating competency in IT fundamentals.
• Experience with ITIL framework: Knowledgeable in IT service management best practices.

Benefits

• Medical aid and provident fund
• Paid time off and sick leave
• Opportunities for professional development
• Casual dress code and teamwork-focused culture

Company Culture

• Innovation: We encourage innovative thinking and creativity within our team.
• Supportive Environment: Our team thrives on collaboration and support, ensuring everyone succeeds.
• Professional Development: We invest in continuous learning and career growth opportunities for our employees.