IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Bloemfontein team. This role involves providing exceptional technical support to our clients, troubleshooting hardware and software issues, and ensuring smooth IT operations.

Responsibilities

• Respond promptly to support tickets and inquiries.
• Diagnose and resolve technical issues in a timely manner.
• Assist in the documentation of IT processes and procedures.
• Support network and server maintenance activities.
• Ensure compliance with IT security protocols.
• Assist with onboarding and training of new staff members.
• Develop troubleshooting guides for common technical issues.

Requirements

Education

• National Certificate in Information Technology or equivalent
• Higher qualification is preferred

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Software Troubleshooting
• Hardware Support

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and best practices.
• Scripting skills: Ability to write scripts for automation of tasks.

Benefits

• Comprehensive health and wellness programs
• Flexible schedule and remote work options
• Annual training budget for professional development
• Generous leave policies

Company Culture

• Innovation Mindset: We champion innovative thinking and embrace creative solutions to improve our processes.
• Respectful Environment: We foster a respectful workplace where all employees feel valued and heard.
• Community Engagement: We support and engage with our local community through various initiatives and partnerships.