IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our dedicated team in Pretoria. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems for our clients. The successful candidate will possess strong problem-solving skills and be comfortable supporting various technical environments.

Responsibilities

• Technical assessment of user issues and the provision of solutions.
• Contribute to the creation of IT knowledge base articles.
• Maintain relationships with service providers and vendor support.
• Prepare reports on common support issues and resolutions.
• Assist in testing and deploying new software applications.
• Participate in IT projects and upgrades.
• Work alongside the IT Manager to enhance support strategies.
• Facilitate user training for new system implementations.
• Ensure user data integrity and security protocols.
• Collaborate with other departments to identify IT needs.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or technical helpdesk role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Communication
• Time Management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Linux Systems: Basic experience in managing Linux environments.
• Knowledge in Cybersecurity Measures: Awareness of best cybersecurity practices and measures.

Benefits

• Extensive medical cover and wellness programs
• Retirement plan with employer matching
• Work-from-home options where applicable
• Opportunities for training and professional development

Company Culture

• Supportive Leadership: Our leadership promotes an environment where employees feel supported and valued.
• Continuous Learning: We believe in ongoing training and development opportunities for professional growth.
• Engagement: We encourage engagement and participation in decision-making processes.