Help Desk Analyst

Job Description

Join us as a Help Desk Analyst and contribute to our IT Support team in Bloemfontein. Your technical expertise will be invaluable in providing resolutions to IT-related queries and problems. This role demands exceptional communication skills and a problem-solving mentality as you assist staff and clients alike. Step into a rewarding career that supports both personal and professional growth.

Responsibilities

• Handle incoming requests and provide excellent customer service.
• Log and track support tickets in the helpdesk system.
• Identify and escalate priority issues to IT management.
• Perform regular software updates and patch management.
• Participate in IT projects and initiatives as required.
• Help maintain knowledge base articles for common issues and solutions.

Requirements

Education

• Bachelor's degree in Information Technology or similar field

Experience

• 3+ years in IT support or help desk environment

Technical Skills

• Linux OS
• Software Troubleshooting

Soft Skills

• Time Management
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with Scripting: Basic knowledge of scripting languages for task automation.
• Experience in a Cloud Environment: Understanding of cloud services like AWS or Azure.

Benefits

• Comprehensive health insurance
• Annual training budget for certifications
• Flexible work hours
• Employee wellness programs

Company Culture

• Work-Life Balance: We encourage maintaining healthy boundaries between work and personal life.
• Inclusivity: Diversity is celebrated, and everyone is encouraged to contribute their unique perspectives.
• Innovation: We are committed to innovating and improving our service offerings.