Collections Analyst

Job Description

We are seeking a Collections Analyst who will analyze client accounts and implement effective collection strategies. This role requires exceptional communication skills and a strong problem-solving mindset to handle sensitive customer interactions.

Responsibilities

• Conduct thorough investigations of accounts to create tailored collection strategies.
• Build lasting relationships with clients while firmly negotiating payment resolutions.
• Analyse collection data and derive actionable insights for improving performance.
• Assist in the training of new team members on debt recovery techniques.
• Prepare detailed reports highlighting collection performance and share with management.
• Maintain confidentiality and integrity in handling sensitive financial information.
• Use available tools to automate and streamline the collection process.
• Audit and ensure compliance with industry regulations during collections.
• Foster teamwork and camaraderie within the department to boost morale and efficiency.

Requirements

Education

• Bachelor's degree in Finance, Accounting, or related field
• Relevant certification in Debt Collection is advantageous

Experience

• Minimum 2 years of experience in debt collection or related field

Technical Skills

• Debt Collection Techniques
• Customer Relationship Management

Soft Skills

• Resilience
• Interpersonal Skills

Certifications

• Debt Collection Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Prior Experience in Financial Institutions: Experience in a bank or financial institution dealing with collections.
• Proficiency in Additional Software: Experience in using debt recovery software solutions.

Benefits

• Retirement savings plan with company matching
• Health and wellness programs
• Generous leave policies
• Supportive team environment

Company Culture

• Commitment to Excellence: We strive for excellence in everything we do, from client interactions to internal processes.
• Empowerment: We empower our employees to take on challenges and drive innovation.
• Community Engagement: We actively engage with our communities and support local initiatives.