IT Support Analyst

Job Description

As an IT Support Analyst, you will be instrumental in maintaining IT systems for our clients, ensuring smooth operations. We are looking for someone with a keen analytical mind, excellent problem-solving skills, and a passion for technology.

Responsibilities

• Act as a point of contact for technical support issues.
• Assist in the preparation of IT budgets and resource allocation.
• Stay updated on the latest IT trends and technologies to provide informed support.
• Collaborate with IT team members to improve overall service delivery.
• Provide feedback on IT support processes and recommend improvements.

Requirements

Education

• Diploma in Information Technology or similar
• Relevant Certifications such as CompTIA Network+ or Microsoft Certified: Azure Administrator preferred.

Experience

• 2-4 years of technical support experience required.

Technical Skills

• Help Desk Software
• Mac Operating Systems

Soft Skills

• Time Management
• Adaptability

Certifications

• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Programming Skills: Basic knowledge of programming languages like Python or JavaScript.
• Virtualization Technologies: Understanding of virtualization platforms such as VMware or Hyper-V.

Benefits

• Comprehensive medical and dental coverage
• Retirement savings plan with company contribution
• Flexible working hours and remote work opportunities
• Continuous professional development and training programs

Company Culture

• Diversity and Inclusion: Our commitment to diversity ensures a welcoming workplace for everyone.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Employee Recognition: We celebrate the achievements and contributions of our staff.