IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Johannesburg team. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and maintaining IT systems to ensure smooth operations.

Responsibilities

• Deliver excellent customer service while resolving IT issues.
• Create user documentation and guides for IT services.
• Participate in IT projects and initiatives as needed.
• Monitor system performance and report issues proactively.
• Ensure compliance with IT policies and procedures.

Advantageous

• Familiarity with IT asset management: Experience in tracking and managing IT inventory.
• Basic scripting or programming knowledge: Understanding of scripting for automating tasks.

Benefits

• Comprehensive health benefits
• Paid time off and sick leave
• Retirement contribution plan
• Team-building activities and events

Company Culture

• Innovation: We encourage creativity and innovative thinking among our staff.
• Positive Work Environment: Fostering a friendly and positive work culture is key to our success.
• Career Growth: We provide ample opportunities for career advancement and training.