IT Support Technician

Job Description

We are looking for a proactive IT Support Technician to support our technology needs in Johannesburg. Your role will be instrumental in diagnosing and resolving IT issues, as well as providing exceptional service to our users. If you have a knack for troubleshooting and enjoy working in a team, we want to hear from you!

Responsibilities

• Respond to service desk tickets in a timely manner, ensuring effective resolution of reported issues.
• Perform regular maintenance and updates on IT equipment to ensure optimal performance.
• Conduct training sessions for staff on software usage and IT best practices.
• Assist in the implementation of IT projects and upgrades.
• Maintain inventories of hardware and software assets.
• Facilitate remote support for users with VPN and remote access tools.
• Troubleshoot network connectivity issues and assist with network configuration.

Requirements

Education

• Bachelor's degree in computer science or engineering is preferred
• Certifications in ITIL or similar frameworks are a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Cybersecurity Basics

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Proficiency in Virtualization Technologies: Experience with VMware or similar virtualization tools.
• Knowledge of Scripting Languages: Familiarity with scripting languages like PowerShell or Python.

Benefits

• Comprehensive medical aid coverage
• Training and certification reimbursement
• Flexible work hours
• Yearly team-building retreats

Company Culture

• Continuous Learning: We promote continuous learning and give our team access to training and development resources.
• Community Engagement: Our company engages with the local community through various outreach programs.
• Work-Life Balance: We prioritize maintaining a healthy work-life balance for our staff.