IT Support Specialist

Job Description

As an IT Support Specialist, you will handle a range of support queries and maintain IT infrastructure. We’re looking for a proactive individual who can provide solutions and ensure user satisfaction through excellent support services.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Assist staff in using IT equipment and software applications.
• Maintain and monitor local area networks (LAN) and other IT infrastructure.
• Install and configure computer systems and applications.
• Document support requests and maintain user records.
• Train staff on IT systems and best practices.
• Coordinate with IT vendors for repairs and upgrades.
• Implement security measures to safeguard IT infrastructure.
• Assist in network setup and configuration.
• Conduct regular system backups and maintain data integrity.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or related field

Technical Skills

• Windows/Linux Administration
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Cisco Certified Network Associate (CCNA): CCNA certification is advantageous for network-related tasks.
• Experience with cloud technologies: Familiarity with cloud services such as AWS or Azure.

Benefits

• Health and wellness benefits
• Retirement savings plan with employer contributions
• Professional development opportunities
• Flexible working hours
• Paid time off and holidays

Company Culture

• Supportive Team Environment: We believe in collaboration and helping each other succeed.
• Commitment to Growth: We encourage our team to pursue continuous improvement and career advancement.
• Inclusivity: Diversity and inclusion are core to our values, welcoming talents from all backgrounds.