Desktop Support Specialist

Job Description

As a Desktop Support Specialist in East London, you will provide frontline technical support, focusing on hardware and software troubleshooting, system maintenance, and client education on IT best practices. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you!

Responsibilities

• Respond to user requests in a timely and effective manner.
• Assist in managing IT asset inventories and audits.
• Provide recommendations for improving IT processes and systems.
• Participate in team meetings and share insights on improving user support.
• Keep user issues prioritized and track their resolution.
• Perform routine maintenance on devices and replace faulty hardware.
• Train users on effective usage of systems and tools.
• Help ensure compliance with company policies regarding IT security.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in a desktop support role

Technical Skills

• Windows Operating Systems
• Networking
• MS Office Suite
• Active Directory

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification

Advantageous

• Knowledge of Apple/MacOS systems: Familiarity with Mac systems for comprehensive user support.
• Experience with ticketing systems: Knowledge of IT service management tools for tracking support requests.

Benefits

• Competitive remuneration package.
• Health and wellness benefits.
• Professional development and training opportunities.
• Flexible working hours.

Company Culture

• Team Collaboration: We thrive on teamwork and open communication to achieve common goals.
• Continuous Improvement: We encourage a culture of learning and personal growth.
• Inclusivity: We celebrate diversity and welcome all perspectives.