IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the frontline support for our clients, helping to resolve technical issues and ensuring a seamless IT experience. You will work closely with our internal teams to identify and troubleshoot hardware and software problems, providing timely and effective solutions to enhance productivity. Strong communication skills and a customer-oriented approach are essential.

Responsibilities

• Monitor system performance and implement improvements.
• Provide support during technology upgrades and migrations.
• Actively contribute to the IT knowledge base and documentation.
• Engage with users to assess satisfaction and areas for improvement.
• Assist in developing IT policies and procedures.
• Work collaboratively with the IT team to enhance services.

Requirements

Education

• Bachelor's degree in Information Technology or related field preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Active Directory
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with project management tools: Experience with JIRA, Trello, or similar tools.
• Knowledge of cybersecurity practices: Understanding of basic cybersecurity measures and protocols.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with company contribution
• Employee discounts on services
• Opportunities for professional certifications

Company Culture

• Diversity: We celebrate diversity and welcome talents from all backgrounds.
• Community Engagement: Our team actively participates in community service and charity events.
• Work-Life Balance: We promote a healthy work-life balance for all employees.