IT Support Specialist

Job Description

Join our team as an IT Support Specialist where you will be essential in providing hands-on support and administration. You’ll troubleshoot hardware and software issues, ensuring the seamless operation of IT infrastructure. Your role will be vital in supporting both office staff and remote users.

Responsibilities

• Support the development and implementation of IT policies.
• Manage backup systems and ensure data security.
• Coordinate with external vendors for IT services.
• Assist in upgrading and scaling IT infrastructure.
• Provide recommendations for system improvements.
• Respond to IT requests and queries in a timely manner.
• Collaborate with other departments to meet technological needs.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• 3-5 years of experience in IT support roles.

Technical Skills

• Linux OS
• Mobile Device Support

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• AWS Certified Cloud Practitioner

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Understanding cloud services such as AWS or Azure is an advantage.
• Scripting knowledge: Basic scripting knowledge for automation tasks.

Benefits

• Health and wellness benefits
• Opportunity for professional development
• Work-life balance initiatives
• Rewards for outstanding performance

Company Culture

• Diversity and Inclusion: We believe in building a diverse workforce and inclusive workplace.
• Work-Life Balance: We value a healthy work-life balance for all team members.
• Empowerment: We empower our employees to take ownership of their work and decisions.