IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions, you will be the frontline of our IT team, providing exceptional support and solutions to clients in Port Elizabeth. Your role will involve troubleshooting technical issues, assisting with IT infrastructure management, and ensuring seamless operations for end-users. If you're a problem-solver with a passion for technology, we want you on our team.

Responsibilities

• Troubleshoot and resolve IT problems for clients and internal staff.
• Assist in managing and maintaining servers and network infrastructure.
• Provide user support and training on various software applications.
• Document solutions and share knowledge with team members.
• Participate in IT projects and contribute to team success.
• Proactively monitor systems and address potential issues.

Requirements

Education

• Diploma in Computer Science or a relevant field
• Bachelor's degree in IT preferred

Experience

• 3+ years of experience in IT support or related field

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiar with cloud services (AWS, Azure): Understanding of cloud infrastructure and services.
• Scripting skills (PowerShell, Bash): Ability to automate tasks using scripting languages.

Benefits

• Comprehensive health and wellness benefits
• Annual leave and public holidays
• Flexible working arrangements
• Training and career growth opportunities

Company Culture

• Innovation: We encourage innovative thinking and creativity in solving challenges.
• Work-life Balance: We prioritize a healthy work-life balance to support our employees' wellbeing.
• Respect and Integrity: We value respect and integrity in all our dealings with clients and employees.