IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in helping our clients navigate technical challenges, offering support both on-site and remotely to ensure optimal performance.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Maintain IT inventory and manage equipment replacements.
• Provide training and support to staff on IT systems and applications.
• Monitor system performance and troubleshoot potential issues proactively.
• Prepare reports on IT service performance and user satisfaction.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Hardware Repairs
• Software Installation
• Remote Support Tools

Soft Skills

• Customer Service
• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux operating systems: Familiarity with Linux environments for troubleshooting and maintenance.
• Knowledge of ITIL framework: Understanding of ITIL principles for effective IT service management.

Benefits

• Medical aid and health insurance
• Retirement fund with company contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Collaboration: We promote teamwork and collaboration among our staff, enabling innovative solutions.
• Supportive Environment: Our team is dedicated to supporting each other and fostering growth.
• Continuous Learning: We offer opportunities for training and development to keep skills sharp.