IT Support Technician

Job Description

We are seeking an IT Support Technician who will be responsible for providing technical assistance, troubleshooting IT issues, and maintaining our systems. If you are passionate about technology and enjoy solving problems, this is the role for you.

Responsibilities

• Provide immediate support to users facing IT issues.
• Diagnose and resolve technical problems efficiently.
• Educate users on best practices for technology use.
• Assist in maintaining backup and recovery procedures.
• Assist with the deployment of new IT systems and software.
• Set up workstations and ensure necessary software is installed.
• Engage in continual learning of new IT solutions.
• Assist with data management and software licensing.
• Collaborate with vendors for equipment repairs and services.
• Monitor system performance metrics and report issues.

Requirements

Education

• Diploma in IT or relevant qualification preferred

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Experience with ITIL framework: Knowledge of ITIL best practices for IT service management.
• Experience with cloud services: Familiarity with cloud solutions like AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Flexible working arrangements
• Opportunities for professional development
• Performance bonuses based on goals

Company Culture

• Team Collaboration: We believe in teamwork and collaboration to achieve our goals.
• Respect and Integrity: We value respect and integrity in all our interactions.
• Community Engagement: We actively engage with our local community and contribute to social causes.