Technical Support Specialist

Job Description

As a Technical Support Specialist, you'll play a crucial role in our client's success. Your responsibilities will include assisting customers in troubleshooting software problems, providing product information, and maintaining a high level of customer service. If you have a strong tech background and enjoy helping others resolve their technical concerns, we'd love to have you on board. This is a fantastic opportunity to join a dynamic team and contribute to our continued growth.

Responsibilities

• Respond promptly to customer queries and requests for technical assistance.
• Troubleshoot software issues and provide solutions in a timely manner.
• Maintain detailed records of support requests and resolutions.
• Collaborate with the development team to identify and resolve software defects.
• Monitor ticketing system for outstanding service requests and prioritize appropriately.

Requirements

Education

• Diploma in Computer Science or similar qualification
• Bachelor's degree in a related field is an advantage

Experience

• 3+ years' experience in technical support roles

Technical Skills

• Software Configuration
• Remote Support Tools

Soft Skills

• Empathy
• Time Management

Advantageous

• Experience with ticketing systems: Experience using customer support ticketing tools for issue tracking.
• Previous roles in IT support: Demonstrated history of working in technical support environments.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Employee discounts on products and services
• Professional development programs

Company Culture

• Innovation: We are committed to fostering innovation within our teams and processes.
• Employee Well-Being: We believe in the importance of work-life balance and employee wellness.
• Respectful Communication: We maintain open lines of communication and value constructive feedback.