IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be essential in keeping our operations running smoothly. You will support our team with technology-related queries, manage software installations, and assist in network maintenance, all while developing your skills in a supportive environment.

Responsibilities

• Troubleshoot hardware and software issues efficiently.
• Assist with the setup of new hardware and software.
• Handle phone and email support requests in a professional manner.
• Conduct training sessions for staff on new technologies.
• Participate in IT projects and initiatives.
• Collaborate with external IT vendors for support and services.

Requirements

Education

• Bachelor's degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in IT support or technical roles

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with scripting languages: Knowledge of scripting languages for automation tasks.
• Experience supporting VoIP systems: Familiarity with VoIP technology and support.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Employee training and certification support
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse workplace that respects and values all individuals.
• Work-Life Balance: Our company promotes work-life balance with flexible schedules and remote work options.