IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our growing team in Johannesburg. The ideal candidate will be proficient in troubleshooting hardware and software issues, providing technical support to end-users, and ensuring that our IT infrastructure operates smoothly. This role requires a mix of technical skills, customer service orientation, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Assist users with account management and technical queries.
• Manage backups and ensure data protection protocols are in place.
• Conduct training sessions for staff on IT-related topics.
• Oversee the inventory of IT equipment and software licenses.
• Implement security measures to safeguard information systems.

Requirements

Education

• Degree in Computer Science or related field preferred

Experience

• 4+ years experience in IT support or related role

Technical Skills

• Troubleshooting Skills
• Hardware Installation

Soft Skills

• Teamwork
• Patience

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with IT asset management: Background in managing IT inventories and assets.
• Knowledge of data recovery processes: Experience in recovering data from hardware and software failures.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Work-life balance initiatives
• Support for continuing education

Company Culture

• Innovation: Innovation is at the heart of our operations. We encourage creativity and new ideas from every team member.
• Work-Life Balance: We prioritize work-life balance, ensuring our employees enjoy their personal time alongside their professional responsibilities.
• Employee Recognition: We recognize and reward hard work and dedication, celebrating the achievements of our team.