IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play an essential role in our tech support team. The ideal candidate will have experience working with various IT systems and excellent problem-solving abilities. You will provide troubleshooting assistance and support to end-users, ensuring their seamless experience with our technology. Your expertise will help us enhance our services, and your contributions will be valued in this collaborative environment.

Responsibilities

• Serve as the first point of contact for technical support requests.
• Setup and maintain user accounts and systems.
• Aid in the troubleshooting of network connectivity issues.
• Document control of IT assets and response time to requests.
• Provide training and guidance for new technologies.
• Collaborate closely with vendors for hardware and software procurement.
• Perform routine maintenance checks and updates on systems.
• Participate in projects related to system upgrades and improvements.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Linux OS
• Networking
• Software Troubleshooting

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing user accounts and permissions in Active Directory.
• Knowledge of Cloud Services: Understanding of cloud services like AWS or Azure.

Benefits

• Medical Aid contributions
• Paid leave and public holidays
• Training and professional development opportunities
• Performance bonuses

Company Culture

• Team Spirit: We believe in fostering a supportive work environment where collaboration is key.
• Innovative Thinking: Our team is encouraged to think outside the box and bring forward new ideas.