IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Port Elizabeth team. The successful candidate will be responsible for providing technical support and troubleshooting for hardware and software issues. You will assist in the maintenance of IT systems and provide training to staff as needed. Your expertise will help to ensure a smooth and efficient work environment.

Responsibilities

• Provide first-line support for hardware and software issues.
• Install and configure IT equipment and software.
• Troubleshoot network issues and escalate when necessary.
• Maintain hardware inventory and assist in procurement processes.
• Create user accounts and manage access permissions.
• Document and track user issues in the ticketing system.
• Conduct training sessions for end-users on IT tools and software.
• Collaborate with the IT team to improve support processes.
• Ensure IT policies and procedures are adhered to.
• Assist in the implementation of new technology solutions.

Requirements

Education

• Diploma or degree in IT, Computer Science, or related field

Experience

• Minimum of 2 years of experience in IT support or a help desk environment

Technical Skills

• Windows Operating Systems
• Network Troubleshooting
• Office 365
• Technical Support Tools

Soft Skills

• Communication Skills
• Problem-Solving
• Customer Service Orientation

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Recognized certification focused on technical support and IT operational roles.
• Experience with ITSM software: Familiarity with IT Service Management tools for tracking issues and service requests.

Benefits

• Health and wellness benefits including medical aid.
• Retirement savings plan with company contributions.
• Opportunities for professional development and training.
• Flexible working hours.
• Employee discounts on IT products.

Company Culture

• Collaborative Environment: We encourage teamwork and collaboration among all employees.
• Continuous Improvement: A focus on learning and improvement is central to our company values.
• Employee Recognition: We celebrate individual and team achievements regularly.