IT Operations Analyst

Job Description

We are seeking a knowledgeable IT Operations Analyst to oversee our IT systems and ensure their smooth functioning. You will be responsible for monitoring, troubleshooting, and optimizing our IT operations to support our staff and customers effectively.

Responsibilities

• Provide technical support to end-users and resolve IT-related queries.
• Oversee the installation and configuration of new IT equipment.
• Perform regular system audits to ensure compliance with security policies.
• Develop and maintain documentation for IT processes and procedures.
• Stay updated with the latest technology trends to optimize our IT operations.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA, ITIL) are advantageous

Experience

• 3+ years of experience in IT operations or support

Technical Skills

• Windows/Linux Server Management
• Networking
• Virtualization Technologies

Soft Skills

• Effective Communication
• Analytical Thinking

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with AWS, Azure, or Google Cloud is a plus.
• Familiarity with IT Security Principles: Understanding of cybersecurity threats and response strategies.

Benefits

• Competitive salary package
• Medical aid contribution
• Flexible working hours
• Opportunities for professional development

Company Culture

• Innovative Environment: We encourage creative solutions and continuous improvement.
• Team Orientated: Collaboration across teams is at the heart of what we do.
• Continuous Learning: We offer training and development opportunities for all staff.