E-commerce Specialist

Job Description

We are on the lookout for a motivated E-commerce Specialist to join Tech Innovations Inc. in Johannesburg. In this role, you will play a critical part in developing and executing our online sales strategies. You will collaborate with marketing and IT teams to enhance our online platform, drive customer engagement, and increase overall sales. If you have a knack for online trends and a passion for improving the customer journey, we want to hear from you!

Responsibilities

• Lead initiatives to improve website conversion rates and user engagement.
• Analyze competitor practices and market trends.
• Manage relationships with third-party vendors and service providers.
• Optimize checkout process to reduce cart abandonment.
• Create engaging content for the website and product pages.
• Assist with the development of the annual e-commerce budget.
• Provide customer insights to product development teams.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field

Experience

• 3-7 years of experience in e-commerce management or digital marketing

Technical Skills

• Digital Marketing
• Email Marketing Platforms (Mailchimp, Constant Contact)

Soft Skills

• Creativity
• Team Collaboration

Certifications

• Google Analytics Certification

Languages

• English: Fluent

Advantageous

• Experience with customer relationship management tools: Familiarity with CRM systems to manage customer data and interactions.
• Knowledge of UX/UI principles: Understanding user experience and interface design to enhance e-commerce performance.

Benefits

• Comprehensive medical aid
• Annual bonus based on performance
• Access to training and certification programs
• Work-life balance initiatives
• Employee discounts

Company Culture

• Continuous Learning: We offer ongoing opportunities for personal and professional development.
• Work-Life Balance: We value work-life balance and support flexible work arrangements.
• Customer Focus: Our customers are at the heart of everything we do, and we strive to exceed their expectations.