IT Support Technician

Job Description

As an IT Support Technician at Innovative IT Solutions, you will play a crucial role in maintaining our IT infrastructure. Responsibilities include troubleshooting technical issues, providing hands-on support, and ensuring that systems are updated. If you have robust IT skills and enjoy working in a dynamic environment, we encourage you to apply.

Responsibilities

• Respond to IT service requests in a timely and efficient manner.
• Monitor and manage IT systems to ensure optimal performance.
• Perform regular maintenance on IT equipment and systems.
• Assist in network administration and security.
• Maintain effective communication with users to provide updates on service requests.
• Coordinate with third-party vendors for hardware repairs and software licensing.
• Participate in IT projects and initiatives to enhance system capabilities.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance roles

Technical Skills

• Windows and Mac OS
• Networking
• Active Directory
• Remote Desktop Tools

Soft Skills

• Customer Service Orientation
• Analytical Skills

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Prior experience providing IT support in a corporate setting is advantageous.
• Knowledge of helpdesk software tools: Familiarity with ticketing systems like Jira or ServiceNow.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health insurance
• Paid time off and holiday leave
• Professional development opportunities

Company Culture

• Innovative Work Environment: We foster a culture of creativity and innovation, encouraging our team to propose new ideas.
• Team Collaboration: Collaboration is key; our teams work closely together to solve problems and share knowledge.
• Continuous Learning: We support ongoing training and development for all employees.