IT Support Technician

Job Description

We are on the lookout for a motivated IT Support Technician to join our team in Bloemfontein. The successful candidate will provide exceptional technical support, helping to resolve user issues and ensure smooth IT operations. If you have a passion for technology and a knack for problem-solving, we want to hear from you!

Responsibilities

• Respond to user requests for technical assistance and support.
• Troubleshoot and resolve hardware and software issues for clients.
• Set up new user accounts and profiles, ensuring proper system access.
• Participate in the deployment of new technology solutions.
• Monitor IT systems for performance issues and outages.
• Maintain an inventory of IT equipment and supplies.
• Prepare reports on support activities and issues.
• Stay up to date with industry trends and advancements in technology.

Requirements

Education

• Certification in IT support or related field
• Bachelor's degree in a technical field preferred

Experience

• 2+ years in a relevant IT support role

Technical Skills

• Mac OS
• Voice over IP (VoIP)

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent

Advantageous

• Familiarity with Linux: Basic knowledge of Linux-based systems and troubleshooting.
• Scripting skills: Ability to write scripts for automation using PowerShell or Bash.

Benefits

• Comprehensive health benefits
• Retirement savings plan with company contributions
• Ongoing training and certifications
• Work-life balance initiatives

Company Culture

• Innovation Focus: We encourage innovative thinking and welcome new ideas to improve our services and solutions.
• Employee Recognition: We celebrate achievements and recognize the hard work of our employees.
• Work-life Balance: We understand the importance of work-life balance and strive to create a flexible work environment.