IT Support Technician

Job Description

Join our dynamic team in East London as an IT Support Technician. You will be responsible for maintaining IT infrastructure, assisting users with technical issues, and ensuring optimal performance of systems. We value proactive individuals who can contribute to a positive IT environment.

Responsibilities

• Resolve technical issues in a timely manner to ensure minimal disruption to business operations.
• Conduct regular maintenance on IT equipment to ensure optimal performance.
• Set up new users with accounts, permissions, and access rights.
• Provide training and guidance for users on new technologies and software.
• Collaborate with other IT team members to implement new solutions.
• Stay updated on the latest technology trends and best practices.

Requirements

Education

• Relevant IT certifications (e.g., ITIL, Microsoft Certified)

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• CRM Software

Soft Skills

• Adaptability
• Problem-solving

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with AWS or Azure cloud services is a plus.
• Project Management Skills: Basic knowledge of project management principles would be beneficial.

Benefits

• Competitive salary with room for growth
• Health and wellness programs
• Flexible working hours
• Ongoing training and development opportunities

Company Culture

• Team Collaboration: We promote a collaborative atmosphere where all team members work towards common goals and support each other.
• Innovation: Our culture thrives on innovative thinking and continuous improvement.
• Professional Growth: We encourage our employees to grow professionally with ample training resources and mentorship.