Technical Support Engineer

Job Description

We are on the lookout for a skilled Technical Support Engineer to join our vibrant team in Pretoria. The successful candidate will be at the forefront of providing exceptional technical assistance and troubleshooting for our clients' IT-related issues. This role is crucial in ensuring our clients receive timely resolutions and support for their technical needs.

Responsibilities

• Deliver exceptional customer service while resolving technical issues.
• Train clients on new technologies and solutions.
• Monitor system performance and carry out preventive maintenance.
• Maintain client relationships through regular check-ins.
• Assist in onboarding new clients with their software setups.
• Participate in team meetings to discuss challenges and share insights.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 4+ years of experience in technical support

Technical Skills

• ITIL framework
• Troubleshooting hardware and software

Soft Skills

• Attention to Detail
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP technologies: Understanding of Voice over Internet Protocol systems is a plus.
• Experience with cloud services: Familiarity with AWS or Azure platforms is beneficial.

Benefits

• Comprehensive health insurance
• Retirement plan with employer match
• Flexible scheduling options
• Professional development opportunities

Company Culture

• Respect and Inclusivity: We are dedicated to creating an inclusive workplace that respects diversity.
• Work-Life Balance: Promoting a healthy work-life balance is crucial to our team’s effectiveness.
• Support and Development: We provide support for employee growth through mentorship and training programs.