IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in East London. The ideal candidate will provide technical assistance to our users, troubleshoot hardware and software issues, and maintain IT infrastructure. Your role will include responding to service requests, ensuring system reliability, and collaborating with cross-functional teams to improve IT processes.

Responsibilities

• Manage and resolve incidents reported to the IT helpdesk.
• Interact with users to gather information about their technical issues.
• Support hardware repairs and upgrades.
• Ensure compliance with security protocols and procedures.
• Assist in inventory management of IT equipment.
• Provide feedback on support processes to improve service delivery.
• Stay updated with the latest technology trends and developments.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Troubleshooting

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Familiarity with cloud computing technologies and services such as AWS or Azure.
• Project Management skills: Ability to manage multiple projects and deadlines efficiently.

Benefits

• Comprehensive medical aid and insurance
• Retirement savings plan with employer contribution
• Opportunities for career advancement
• Supportive team culture

Company Culture

• Team Spirit: We promote a strong sense of teamwork and collaboration.
• Transparent Communication: We emphasize open and honest communication across all levels of the organization.
• Work-Life Balance: We support a healthy work-life balance for all employees.