Desktop Support Specialist

Job Description

Are you passionate about technology and providing excellent support? Join our team as a Desktop Support Specialist where you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a smooth IT experience for our users. You will play a crucial role in maintaining IT systems and providing proactive support to our staff.

Responsibilities

• Manage user accounts, permission and access controls.
• Identify and escalate complex problems to higher-level support.
• Keep up-to-date with system information, changes, and updates.
• Serve as a liaison between users and technology vendors for hardware/software purchase.
• Enhance user training on new and existing technologies.
• Coordinate on-site support for events and training sessions.

Requirements

Education

• Higher Certificate in IT or relevant qualifications
• Bachelor’s degree in Information Technology is preferred

Experience

• 3+ years in desktop support or IT support roles

Technical Skills

• Remote Desktop Support Tools
• IT Security Practices

Soft Skills

• Effective Communication
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Level Certification

Languages

• English: Fluent

Advantageous

• Previous experience in a support role within a corporate environment: Exposure to high-paced corporate IT environments will be advantageous.
• Experience with ticketing systems such as JIRA or ServiceNow: Knowledge of managing support tickets and tracking resolution status.

Benefits

• Comprehensive health benefits plan
• Annual salary reviews and promotions
• Employee assistance programs
• Opportunities for professional certification and growth

Company Culture

• Diversity and Inclusion: Our team is diverse and inclusive, celebrating varied backgrounds and perspectives.
• Work-Life Balance: We advocate for a healthy work-life balance, accommodating employees' needs.
• Continuous Learning: We invest in ongoing training and development for all team members.