Desktop Support Specialist

Job Description

Are you passionate about technology and providing excellent support? Join our team as a Desktop Support Specialist where you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a smooth IT experience for our users. You will play a crucial role in maintaining IT systems and providing proactive support to our staff.

Responsibilities

• Provide desktop support for hardware and software issues.
• Install and configure computer systems and applications.
• Provide technical support to users both on-site and remotely.
• Monitor and maintain computer systems and networks.
• Troubleshoot networking issues and configure local area networks (LAN).
• Assist with IT projects and rollouts of new software or hardware solutions.
• Document internal procedures and maintain user manuals for client systems.
• Manage inventory of IT equipment and software licenses.

Requirements

Education

• Higher Certificate in IT or relevant qualifications
• Bachelor’s degree in Information Technology is preferred

Experience

• 3+ years in desktop support or IT support roles

Technical Skills

• Remote Desktop Support Tools
• IT Security Practices

Soft Skills

• Effective Communication
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Level Certification

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience with Voice over IP and related systems is beneficial.
• Familiarity with Mac OS: Bonus skills in managing and troubleshooting Mac OS environments.

Benefits

• Competitive salary and performance bonuses
• Medical aid and provident fund contributions
• Training and development opportunities
• Flexible work hours

Company Culture

• Team Spirit: We value collaboration and a supportive team environment that fosters personal growth.
• Innovation Driven: We encourage innovation, providing our employees with the tools they need to succeed.
• Open Communication: Our workplace promotes open communication across all levels, ensuring everyone’s voice is heard.