Hospitality Manager

As a Hospitality Manager in our Cape Town hotel, you will be responsible for overseeing daily operations, managing staff, and ensuring high levels of guest satisfaction. Your leadership will help foster a positive and productive environment, driving performance in all areas of our hotel operations.

Category: Hospitality and Tourism - Hotel Management
Full Time

• R300,000 - R400,000 / Year
• R25000 - R33333 / Month

Closing Date: 2025-08-05
Location: Cape Town

• Direct and oversee all hotel operations to ensure guest satisfaction and financial viability.
• Recruit, train, and retain high-performing hotel staff.
• Create action plans to enhance hotel services and operations.
• Address guest complaints and ensure satisfactory resolutions.
• Conduct regular inspections of hotel facilities and services.
• Ensure effective communication across departments to provide seamless guest experiences.
• Monitor industry trends for continuous improvement in service delivery.
• Develop strategies to maximize hotel revenue and profitability.

• Bachelor's degree in Hospitality Management or related field
• Relevant certifications in hotel management preferred
• Hotel Management Software Proficient in using hotel management software for operations.
• Financial Management Skilled in budgeting and financial reporting.
• Leadership Strong leadership skills to guide and motivate teams.
• Customer Service Passion for delivering exceptional guest experiences.
• Certified Hospitality Manager (CHM)
• First Aid Certification
• English (Fluent)

• Experience in event planning: Experience in organizing and executing events and conferences at the hotel.
• Sustainability practices knowledge: Knowledge of sustainable practices in hospitality to enhance the hotel's green initiatives.

• Comprehensive health benefits including dental and vision
• Retirement savings plan with company match
• Flexible working conditions and schedules
• Training and development programs

• Innovation and Creativity: We encourage innovative thinking and creativity, continually seeking new ways to enhance our guest experience.
• Personal and Professional Growth: We offer our team members opportunities for development and advancement, supporting their career goals.
• Community Engagement: We are actively involved in our local community and support various charitable initiatives.

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