IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will provide technical assistance to users, troubleshooting hardware and software issues. You will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our clients.

Responsibilities

• Serve as the primary contact for IT support queries and escalations.
• Perform regular system updates and backups to ensure security and efficiency.
• Manage IT tickets using a ticketing system to track issues and resolutions.
• Advise on equipment purchases and technology upgrades.
• Engage in continuous learning to stay updated on IT trends and technologies.
• Support remote users by providing troubleshooting assistance.
• Assist in planning and executing IT-related events or workshops.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in cybersecurity practices: Familiarity with basic cybersecurity and risk management principles.
• Scripting skills: Knowledge of scripting languages like PowerShell or Python for automation tasks.

Benefits

• Inclusive company culture emphasizing work-life balance
• Comprehensive health insurance coverage
• Paid time off and sick leave
• Opportunities for career advancement

Company Culture

• Continuous Learning: Our team is dedicated to personal and professional development through ongoing training and education.
• Employee Well-being: We prioritize our employees' mental and physical well-being with wellness programs and resources.
• Community Engagement: We believe in giving back to the community and support various outreach programs.