IT Support Technician

Job Description

We are seeking an IT Support Technician to provide outstanding support services to our team in Johannesburg. The ideal candidate will have a strong grasp of troubleshooting techniques across various platforms and be dedicated to enhancing user experience through efficient IT solutions.

Responsibilities

• Troubleshoot network connectivity issues across various platforms.
• Assist in the implementation of IT projects as needed.
• Provide excellent customer service to all users.
• Stay updated with the latest IT trends and technologies.
• Assist in maintaining security protocols for company systems.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are an advantage

Experience

• 3+ years of experience in providing IT support services

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Effective Communication
• Teamwork

Certifications

• ITIL Foundation Certification
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Hands-on experience using tools for remote troubleshooting.
• Knowledge of cloud services: Familiarity with cloud services like AWS or Azure.

Benefits

• Comprehensive medical insurance
• Annual performance bonuses
• Continuous learning and development opportunities
• Work-life balance initiatives

Company Culture

• Employee Development: We prioritize the growth and development of our employees through ongoing training and mentorship.
• Open Communication: We encourage open communication and collaboration across all levels of the organization.
• Work-Life Balance: We focus on maintaining a healthy work-life balance for all of our employees.