IT Support Technician

Johannesburg FULL TIME R15,000 - R20,000 / Month
(R180,000 - R240,000 / Year)

Job Description

We are seeking an IT Support Technician to provide outstanding support services to our team in Johannesburg. The ideal candidate will have a strong grasp of troubleshooting techniques across various platforms and be dedicated to enhancing user experience through efficient IT solutions.

Responsibilities

  • Troubleshoot network connectivity issues across various platforms.
  • Assist in the implementation of IT projects as needed.
  • Provide excellent customer service to all users.
  • Stay updated with the latest IT trends and technologies.
  • Assist in maintaining security protocols for company systems.

Requirements

Education
  • Bachelor's degree in Information Technology or related field
  • Relevant certifications are an advantage
Experience
  • 3+ years of experience in providing IT support services
Technical Skills
  • Linux OS
  • Help Desk Software
Soft Skills
  • Effective Communication
  • Teamwork
Certifications
  • ITIL Foundation Certification
  • CompTIA Network+ Certification
Languages
  • English: Fluent

Advantageous

  • Experience with remote support tools: Hands-on experience using tools for remote troubleshooting.
  • Knowledge of cloud services: Familiarity with cloud services like AWS or Azure.

Benefits

  • Comprehensive medical insurance
  • Annual performance bonuses
  • Continuous learning and development opportunities
  • Work-life balance initiatives

Company Culture

  • Employee Development: We prioritize the growth and development of our employees through ongoing training and mentorship.
  • Open Communication: We encourage open communication and collaboration across all levels of the organization.
  • Work-Life Balance: We focus on maintaining a healthy work-life balance for all of our employees.
Status: Closed