IT Support Technician

Job Description

We are searching for a proactive IT Support Technician to join our dedicated team in Pretoria. This role involves troubleshooting and resolving IT-related issues, providing exceptional customer service, and ensuring that all systems run smoothly. Candidates should possess a solid foundation in IT support as well as genuine enthusiasm for technology.

Responsibilities

• Manage user accounts and permissions.
• Assist with network configuration and troubleshooting.
• Work with vendors to resolve hardware/software issues.
• Develop and implement IT documentation and policies.
• Provide excellent customer service to all users.
• Participate in IT projects as required.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Remote Desktop Support
• Cloud Services

Soft Skills

• Team Player
• Customer Service

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with scripting languages: Familiarity with Python or Bash for automation tasks.
• Experience with remote support tools: Knowledge in using remote support platforms for assistance.

Benefits

• Comprehensive healthcare coverage
• Employee assistance programs
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Continuous Learning: We support ongoing education and development for all our team members.
• Work-Life Balance: We promote a healthy work-life balance to enhance employee satisfaction.
• Community Engagement: We encourage our staff to participate in community service and outreach.